Support contact
Primary support channel: [email protected]
App domain: https://timewise.djsys.de
Please contact us using the same shop domain where the issue occurs.
Support
Use the contact and context details below for setup help, rollout questions, storefront behavior, checkout discounts, and production incidents.
What to include in a support request
- Your shop domain
- A short and concrete description of the issue
- The affected rule name or rule ID
- Product or collection links if the issue is storefront-related
- Screenshots or exact reproduction steps
- Whether the issue happens in admin, storefront, or checkout
Supported scope
Custom theme work outside the documented app integration is not part of the current support scope.
- App setup and rollout support
- Pricing rules, targets, and timing conditions
- Storefront output through the signed app proxy
- Checkout discounts through Shopify Functions
- Production incidents and troubleshooting
Quick checks before opening a ticket
- The theme app embed is enabled
- At least one active rule matches the affected product
- The live domain loads `/privacy` and `/support` without errors
- The affected shop is installed and authenticated correctly
- If a self-hosted scheduler is used: cron is running and reaches `/api/internal/run-schedulers`